For Natalie, understanding each client’s vision and challenges requires an open mind and sense of adventure — this exploration is the foundation for good design. Her approach is human-centric: How can we do something unexpected with the materials users will see and touch? How can a space be tailored to current needs while responding to a client’s vision for the future? She always seeks to establish clear guiding principles, finding that many of the answers to these questions fall into place naturally once these have been defined.