For Alan, being an IT Technician is less about simple troubleshooting and more about understanding challenges, fixing them, and expanding his knowledge. A self-trained IT technician and programmer, Alan is guided by an internal commitment to working with humility and determination, seeing his role as an opportunity to make connections and solve problems. His gentle demeanor is a welcome addition to the studio, where he counter-balances the often fast-paced energy of the office. While his work revolves around networks and hardware, Alan always keeps in mind the human users behind the screen, understanding their challenges and meeting their needs with kindness and integrity. In his spare time, Alan enjoys fishing, playing video games, and trying new foods.